Fierce Leadership by Susan Scott - Non Fiction - Paperback

Details. Condition: BRAND NEW. Format: Paperback. ISBN: 9780749952648. Publisher: Piatkus. Age Range: Adult. Overview. Fierce Leadership is a candid, research-driven challenge to the management mantras most businesses take for granted. Susan Scott, the bestselling author behind Fierce Conversations, argues that popular "best practices" like hiring smart people or holding people accountable often quietly undermine performance, morale, and customer loyalty. Drawing on years of work inside Fortune 500 boardrooms, she offers a sharper, more honest alternative: leadership built on courageous, focused conversations rather than corporate slogans.. About the Book. Susan Scott spent over a decade studying how leadership actually functions inside high-performing organisations—and how it quietly fails inside ordinary ones. In Fierce Leadership, she takes aim at the comfortable assumptions many executives never question: that anonymous feedback improves teams, that hiring smart people solves culture problems, or that "customer focus" as a slogan actually changes customer experience. Scott shows, chapter by chapter, why these ideas—while well-intentioned—frequently backfire, costing companies money, talent, and trust. Rather than simply criticising, she replaces each faulty practice with a concrete alternative rooted in what she calls "fierce" conversations: direct, honest, and consequential exchanges between leaders and their teams. The book is structured around recognisable workplace sc...